Cover yourself against unnecessary delays and downtime with a Superior Office Machines' unique Maintenance Contract.
An individual contract covers each printer for call out charges, labour and parts for a 12 months plus priority callouts and discount rates available for multiple machine contracts.
Included: • All call-outs - No hidden costs • All labour - No time related additional costs • All spare parts - Only genuine parts are fitted to maintain reliability • All preventative maintenance - Regular servicing reduces downtime • Target response time 4 hours - Quick response means no backlog of work • Qualified technicians - Experienced technicians reduce downtime • First time fix ratio 98% - Low recall rates maximise up-time • Local technicians - Maintains response time, keeps continuity • Customer training programme - For the life of the equipment we will offer you a full • Training programme - to maintain efficiency and save you time • Dedicated parts stock in car - 98% of the time we can fix on first visit reducing downtime • National spares distribution - Minimising technician request time, reducing fix time, shortening delays • First contact fault finding - Can eliminate basic calls, saving time
Maintenance Contract Packages:
GOLD Price: KWD • All parts • All labour • All consumables • 1 scheduled maintenance check every 3 months • No callout fee
SILVER Price: KWD • All labour • 1 scheduled maintenance check every 3 months • No callout fee
BRONZE Price: KWD • 1 scheduled maintenance check every 3 months • No callout fee